What Is Call Center Calibration, and Why Do Call Centers or Contact Centers Need to Conduct Calibration Sessions?
![RPA](https://outfitwrap.com/wp-content/uploads/2023/06/Screenshot-2023-06-23-141211.png)
Contact centers or call centers must ensure there is consistency when measuring the performance and quality of customer interactions. Every call center or contact center must have a quality management system and strategies to monitor operations and agents. Moreover, the QA or quality assurance system ensures that every contact or call center element functions efficiently. […]